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1. "My cat was found, how do I remove my listing?" - To change your Lost Cat's status to "Safe", use the "Edit Your Cat" link, log in, change the Status to "Safe at Home" and click "Save". |
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2. "I returned the cat I found to his owner, how do I remove his listing?" - To remove a Found Cat use the "Edit Your Cat" link, log in, and delete the cat entry.
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3. "How do I delete my account?" - To completely remove your account use the "Delete Your Account" link on the "Edit Your Account" login page.
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4. "The registration form is asking me for a password, how do I get a password?" - If you are a new user the password box is for you to create your own password which will be associated with your email address. Returning users can use this box to sign in with their existing password at the same time as registering a new cat. |
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5. "How do I add an image / reward / phone number to my listing?" - To add an image, reward, or phone number to your listing use the "Edit Your Cat" link, log in, and choose "Upgrade". Follow the instructions from there.
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6. "I listed my cat on your site but he is not showing up under the Lost Cats listings. Why not?" - Either you Registered your cat but did not use the Lost Cat registration form, and his status is therefore set to "Safe at Home", or your listing has been on the site longer than the 7 days allowed for a free listing. To change your cat's status to "Lost" click "Edit Your Cat", log in, change his status to "Lost" and click "Save". To extend the time your cat's listing shows on the site, add a reward to your listing. To add a reward see FAQ #5. |
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7. "How do I request a refund for upgrades?" - If your cat has been lost for over 21 days, and he was not found via Tabby Tracker, you may request a refund. You have a 7-day window to request the refund. To request the refund, log into your account via the "Edit Your Cat" link, view your cat's profile and choose "Upgrade". If you are in the 7-day window you will see a list of your transactions with a link to "request refund." |
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| Tabby Tracker™ - Where Lost Cats Call Home |
| © 2008 TabbyTracker.com |
| A 32nd Degree Web Site |
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