LOST CAT DATABASE - US, CANADA, & UK
Frequently Asked Questions
1. Is this website free to use?Registering lost/found/safe cats is 100% free. We do have optional upgrades for lost cat listings. We also sell Tabby Tracker cat tags, but the basic functionality of the site is free and always has been. |
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2. My cat was found, how do I remove my listing?You need to change your cat's status to "Safe." Sign in using the "sign in" link at the top of the website. If you only have one registered cat you will be taken directly to his edit profile page, if not, choose the cat you want to edit. Change the status dropdown menu to "Safe", and click "Save." |
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3. I returned the cat I found to his owner, how do I remove his listing?To remove a Found Cat, first sign in using the "sign in" link at the top of the website, then view the cat's edit profile page and click the "Delete" button to delete the cat's listing. If this is the only cat you have registered and you no longer need your account, you can easily delete your entire account. |
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4. How do I delete my account?To completely remove your account use the "Delete Your Account" link on the Sign In page. Or, click here. |
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5. The registration form is asking me for a password, how do I get a password?If you are a new user the password box is for you to create your own password which will be associated with your email address. Returning users can use this box to sign in with their existing password at the same time as registering a new cat. |
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6. I registered my cat but he is not showing up under the Lost Cats listings. Why not?Either you registered your cat but did not use the Lost Cat registration form, and his status is therefore set to "Safe at Home", or your listing has been on the site longer than the 7 days allowed for a standard listing. To change your cat's status to "Lost", first sign in, then view your cat's edit profile page and change his status to "Lost", and click "Save". To extend the time your cat's listing shows on the site you can either click the "relist" link or add an upgrade to your listing. Adding an upgrade will give you extended time on the site without having to worry about renewing the listing. To add an upgrade see FAQ #6. |
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7. How do I request a refund for upgrades?You may request a refund for any transaction made in the last 30 days. If a qualifying transaction exists a "Request Refund" link will appear at the top of your cat's Edit Profile page. Email requests for refunds will not be honored, you must use the automated process. |
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