Frequently Asked Questions |
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1. Is this website free to use? Registering lost / found / safe cats is 100% free. We do have optional upgrades for lost cat listings as well as Tabby Tracker cat tags that we sell, but the basic functionality of the site is free and always has been. |
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2. "My cat was found, how do I remove my listing?" You need to change your cat's status to "Safe." Sign in using the "Sign In" link at the top of the website. If you only have one registered cat you will be taken directly to his edit profile page, if not choose the cat you want to edit. Change the status dropdown menu to "Safe", and click "Save." |
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3. "I returned the cat I found to his owner, how do I remove his listing?" To remove a Found Cat first log in using the "Sign In" link at the top of the website, then view the cat's edit profile page and click the "Delete" button to delete the cat's listing. If this is the only cat you have registered and you no longer need your account, you can easily delete your entire account by clicking here.
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4. "How do I delete my account?" To completely remove your account use the "Delete Your Account" link on the login page. Or, just click here. |
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5. "The registration form is asking me for a password, how do I get a password?" If you are a new user the password box is for you to create your own password which will be associated with your email address. Returning users can use this box to sign in with their existing password at the same time as registering a new cat. |
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6. "How do I add an image / phone number / reward amount to my listing?" To add an image, phone number, or reward amount to your listing sign in and view your cat's edit profile page. Click the "Upgrades Listing" link. Follow the instructions from there.
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7. "I listed my cat on your site but he is not showing up under the Lost Cats listings. Why not?" Either you registered your cat but did not use the Lost Cat registration form, and his status is therefore set to "Safe at Home", or your listing has been on the site longer than the 7 days allowed for a free listing. To change your cat's status to "Lost" first sign in, then view your cat's edit profile page and change his status to "Lost", and click "Save". To extend the time your cat's listing shows on the site you can either click the "relist" link or add an upgrade to your listing. Adding an upgrade will give you extended time on the site without having to worry about renewing the listing. To add an upgrade see FAQ #6. |
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8. How do I request a refund for upgrades? In order to request a refund, your lost cat must be listed on Tabby Tracker for at least 21 days without Tabby Tracker resulting in the return of your cat. After the 21 days of being listed, you have a 21-day window to request a refund. We do not deny any refund requests, but you have to click the "request refund" link in order for the refund to be processed. To request the refund, sign in to the website, view your cat's edit profile page and choose "Upgrade Listing". If you are in the 21-day window you will see a list of your transactions with a link to "request refund." If you have signed in prior to the 21 days, you will not see the link. If you sign in after the 21-day window you will see a message telling you that you missed the 21-day window. Email requests for refunds will not be honored, you must use the automated process. |
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